CHALLENGE:“We’ve given employees access to Copilot Chat. How do we help them use it effectively, confidently and responsibly instead of simply experimenting with it?”Build a practical foundation for using Microsoft 365 Copilot Chat confidently and securely at work. Participants learn how to craft more effective prompts, use Copilot Chat to support everyday productivity and collaboration, and improve the quality of their results while working within the organization’s approved AI environment.Best for: Employees who are new to Copilot Chat or organizations that need to establish a consistent baseline before moving into more advanced AI use.Business Outcome:Employees use Copilot Chat to complete everyday tasks—such as drafting, summarizing, brainstorming and research—with effective prompts and secure-use habits.

CHALLENGE:“We’re evaluating or expanding Copilot. How can we help a pilot group experience what it can actually do and identify where it could create value in our organization?”Give employees an experiential introduction to how Microsoft 365 Copilot can support work across business functions. Through practical demonstrations and contextual use cases, participants explore how Copilot can streamline common tasks, improve productivity and support better decision-making.Best for: Pilot groups, business leaders and teams exploring where Copilot may have the greatest value before expanding adoption more broadly.Business Outcome:Participants experience Copilot in realistic scenarios and can articulate where it adds value in their work and team.

CHALLENGE:“Our employees have access to Copilot, but how do we help them use it across the Microsoft 365 applications where they already spend their workday?”Learn how to apply Microsoft 365 Copilot across familiar applications including Word, Excel, PowerPoint, Outlook and Teams. Participants work through realistic workflows involving content creation, analysis, presentation development, meeting preparation and communication while learning how different Copilot experiences can support connected work.Best for: Business users who want practical experience integrating Copilot into the Microsoft 365 tools and workflows they already use every day.Business Outcome:Employees use Copilot inside Word, Excel, PowerPoint, Outlook and Teams to complete end-to-end workflows faster and with consistent quality.

CHALLENGE:“Our teams do very different work. How do we help employees see how Copilot applies to their specific function instead of giving everyone the same generic training?”Move beyond general Copilot demonstrations with hands-on exercises built around real business functions. Participants explore how Microsoft 365 Copilot can support common workplace scenarios across areas such as Executives, Sales, Marketing, Finance, IT, HR, Operations, Communications, Customer Service and Legal.Best for: Organizations that have already introduced Copilot and want employees to connect the technology to meaningful, role-relevant business scenarios.Business Outcome:Participants can apply Copilot to common tasks in their function and identify use cases relevant to their own role.

CHALLENGE:“We’re ready to move beyond individual prompting. How can we create reusable AI agents that support specific team or business needs?”Learn how to extend Microsoft 365 Copilot by creating specialized agents in Microsoft Copilot Studio. Participants gain practical experience building and configuring agents, adding knowledge and instructions, defining how the agent should work, and publishing agents for use within Microsoft 365.Best for: Experienced Copilot users, app makers, innovation teams and business teams ready to move from individual AI use toward reusable solutions that support repeatable work.Business Outcome:Participants build, configure and publish at least one working agent that addresses an individual or team productivity need.